Conflict Resolution Techniques
Question
Two team members have concluded that documentation is not required due to the size of the current project.
The project manager has encouraged them to align strictly within the process.
Which of the following conflict resolution techniques has the project manager utilized?
Answers
Explanations
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A. B. C. D.B.
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The conflict resolution technique utilized by the project manager in this scenario is "Forcing."
"Forcing" is a conflict resolution technique in which one party uses their power or authority to impose a decision on another party. It involves using aggressive behavior, threats, or pressure to force a solution that may not be in line with the desires or needs of the other party.
In the given scenario, the project manager has used their authority to enforce the process and require the team members to follow the documentation requirements, despite their initial objections. This approach is necessary to ensure that the project stays on track and meets the necessary documentation standards.
The other conflict resolution techniques listed in the answers are:
A. Smoothing: This is a conflict resolution technique in which one party downplays the differences and emphasizes the similarities to reduce tension and reach a consensus. This approach involves finding common ground and minimizing differences.
B. Compromising: This is a conflict resolution technique in which both parties give up something to reach a mutually acceptable solution. This approach involves finding a middle ground that satisfies both parties.
D. Avoiding: This is a conflict resolution technique in which one party chooses to ignore or avoid the conflict altogether. This approach involves withdrawing from the conflict to minimize any negative impact it may have on the project.
In this scenario, the project manager did not use the smoothing, compromising, or avoiding technique, but instead used the forcing technique to ensure the team followed the proper process.
