Update Video Firmware | CompTIA Server+ Exam SK0-004 | Troubleshooting Guide

Troubleshooting Video Problems on Application Servers

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Question

While troubleshooting a video problem on an application server, the system administrator has determined that the video firmware should be updated.

Which of the following sources should be used to locate an appropriate update for this hardware? (Select TWO).

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Explanations

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A. B. C. D. E.

BC.

When a system administrator needs to update the firmware of a video hardware component on an application server, they should look for the appropriate update from reliable sources. The following are the two most suitable sources for finding the necessary video firmware update:

  1. Video chipset manufacturer: The first source to look for the video firmware update is the manufacturer of the video chipset installed in the server. The chipset manufacturer usually provides firmware updates for their products on their official website. These updates are specific to the video chipset model and are tested and verified by the manufacturer before they are released. Therefore, the firmware obtained from the video chipset manufacturer is more likely to be stable and reliable.

  2. Server manufacturer: The second source to check for video firmware updates is the server manufacturer's website. The server manufacturer may have released a firmware update for the video component as part of a server firmware update. The server manufacturer tests and validates the firmware update to ensure it is compatible with the hardware configuration and compatible with the server's operating system. The firmware update obtained from the server manufacturer is also more likely to be stable and reliable.

The other options provided in the question are not suitable sources for finding video firmware updates. For example:

  • Third-party manufacturer: If the video hardware was manufactured by a third-party, it is best to look for the update from the chipset manufacturer, as they are responsible for creating the firmware for their products.

  • Operating system manufacturer: The operating system manufacturer is not a suitable source for finding video firmware updates, as they do not manufacture the hardware. They may provide updates to improve the operating system's compatibility with the video hardware, but they do not provide firmware updates for video hardware.

  • Shareware file sharing site: It is not recommended to download firmware updates from shareware file sharing sites. These sites may contain malware or untested firmware that can damage the hardware or cause instability issues on the server.