A company uses Dynamics 365 Customer Service.
The schedule shows working intervals of 45 minutes.
The intervals cause customer service representatives to have too much free time during working hours.
The company wants to change the intervals to every 30 minutes.
You need to configure the intervals.
What should you configure?
Click on the arrows to vote for the correct answer
A. B. C. D. E.B.
https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-time-groupsTo configure the intervals for customer service representatives, the correct answer is E. Schedule within time constraints.
Explanation:
The option E. Schedule within time constraints allows us to configure the intervals for customer service representatives. This option is available in the Schedule Board of Dynamics 365 Customer Service.
By selecting the Schedule Board, we can access the Scheduling Parameters where we can configure the Time Increments field. This field allows us to specify the duration of each interval in which the customer service representatives will work.
To change the intervals from 45 minutes to 30 minutes, we can set the Time Increments field to 30 minutes. This will divide the working hours into smaller intervals and ensure that representatives have less free time during working hours.
Therefore, the correct option to configure the intervals for customer service representatives is E. Schedule within time constraints.