You are a Dynamics 365 Customer Service administrator.
You are creating a customer service schedule.
You need to ensure that the schedule shows the correct time zone for available customer service hours.
What should you do?
Click on the arrows to vote for the correct answer
A. B. C. D.A.
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-customer-service-schedule-define-work-hoursIn order to ensure that the schedule shows the correct time zone for available customer service hours, the time zone settings need to be configured correctly.
Option A: Setting the time zone in each customized schedule is not the ideal solution as it requires manual intervention for each schedule. It is also prone to errors if the time zone is not set correctly.
Option B: Allowing the system to automatically convert to each user's time zone when a user signs in is not the correct solution either, as it only applies to user-specific settings and not the schedule as a whole.
Option C: Setting the time zone in Dynamics 365 personal options is a possible solution, but it only applies to individual users, not the schedule as a whole.
Option D: Setting the time zone to GMT (Coordinated Universal Time) is the correct solution as it enables automatic conversion based on the user's time zone when they sign in. This ensures that the schedule shows the correct time zone for available customer service hours, regardless of the user's location.
Therefore, the correct answer is D: Set the time zone to GMT (Coordinated Universal Time) to enable conversion when you sign in.