Which of following is NOT used for measurement of Critical Success Factors of the project?
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A. B. C. D.C.
Incorrect Answers: A, B, D: Productivity, quality and customer service are used for evaluating critical service factor of any particular project.
Critical Success Factors (CSFs) are the essential elements that are necessary for a project to achieve its objectives successfully. CSFs are the factors that can directly contribute to the success or failure of a project. Therefore, it is essential to measure and monitor the CSFs of a project regularly. The measurement of CSFs helps the project manager to evaluate the project's progress and take corrective action if necessary.
Out of the given options, all are used for measuring the critical success factors of a project except for option D, which is customer service. Customer service is not a standard metric used to measure the critical success factors of a project.
Let's take a look at the other options:
A. Productivity: Productivity is one of the essential factors that help in measuring the critical success factors of a project. It measures how efficiently the project team is using the available resources to achieve the project's objectives. High productivity is a positive indicator that the project is on track and is likely to meet its goals.
B. Quality: Quality is another critical factor that helps in measuring the critical success factors of a project. It measures how well the project team is meeting the project's requirements and delivering the expected outcomes. High-quality work is a positive indicator that the project is progressing well and is likely to succeed.
C. Quantity: Quantity is also an essential factor in measuring the critical success factors of a project. It measures the amount of work completed and compares it with the planned targets. The project manager can use this metric to evaluate the team's performance and identify areas that need improvement.
In summary, customer service is not typically used as a metric to measure the critical success factors of a project. Instead, productivity, quality, and quantity are the standard metrics used to measure the critical success factors of a project.