Customer Portal users can view the tags section of a page, if it is included in a page layout.
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A. B.B.
Customer Portal users can view the tags section of a page only if it is included in a page layout, so the statement "True" is correct.
Tags are keywords or labels that users can add to records, such as cases, to help categorize and search for them more easily. In Salesforce, tags can be added to records in many ways, including from the record detail page, list views, reports, and Chatter feeds.
When it comes to Customer Portal users, their access to tags depends on their profile and the page layout assigned to their profile. If the Tags section is added to a page layout, Customer Portal users with that layout assigned can view and add tags to records.
It is important to note that the availability of tags in Customer Portal is dependent on the version of Salesforce being used. In the past, tags were only available in Salesforce's Communities feature, which was later replaced by the more flexible Experience Cloud. Experience Cloud has different types of licenses, some of which support tags, while others do not. Therefore, it is recommended to consult Salesforce's documentation or a Salesforce administrator to confirm the availability of tags for a specific version and license type of Experience Cloud.