You are employed as a system administrator for your company's Dynamics 365 for Customer Service implementation.
You have been tasked with making sure that customer service representatives have the ability to add service-level agreements (SLAs) to a record manually.
You assign the customer service representatives the necessary permissions.
Does the action achieve your objective?
Click on the arrows to vote for the correct answer
A. B.B.
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define-service-level-agreementsYes, assigning the customer service representatives the necessary permissions enables them to add service-level agreements (SLAs) to a record manually, and thus achieves the objective.
In Dynamics 365 for Customer Service, SLAs are used to define the level of service that customers should receive, based on metrics such as response time and resolution time. By default, SLAs are automatically applied to records based on the record's priority and status, but users with the appropriate permissions can also manually add SLAs to a record.
As a system administrator, you can assign the necessary permissions to customer service representatives to allow them to add SLAs to records manually. The permissions required for this are typically found in the "Security Roles" section of Dynamics 365, where you can grant or restrict access to specific features and functionality.
Therefore, if you have correctly assigned the required permissions to the customer service representatives, they should be able to add SLAs to records manually, and the objective of the task will be achieved. So, the correct answer is A. Yes, it does.