Your company makes use of Dynamics 365 Customer Service with the default settings unchanged.
You want to find like cases in the system using a default search feature.
You make use of Full-text Quick Find.
Does the action achieve your objective?
Click on the arrows to vote for the correct answer
A. B.A.
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/configure-quick-findAs a language model, I can provide you with an explanation that should help you answer the question.
Dynamics 365 Customer Service is a customer service management platform that helps organizations manage their interactions with customers. One of the key features of the platform is the ability to search for cases. The Full-text Quick Find is a search feature that allows users to search for cases using a search query.
Based on the information provided, it is stated that the company makes use of Dynamics 365 Customer Service with the default settings unchanged, and the user wants to find like cases in the system using the Full-text Quick Find feature.
Therefore, the answer to the question is most likely "A. Yes, it does". The reason for this is that the Full-text Quick Find is a default search feature of Dynamics 365 Customer Service, and it should be able to help the user find like cases in the system.
However, it is important to note that the success of the search depends on the accuracy and specificity of the search query. If the search query is too general or vague, the search results may not be helpful in finding like cases. Additionally, if the default settings have been customized, the Full-text Quick Find feature may not work as intended.