You are responsible for designing surveys via Voice of the Customer (VoC)
You want to make sure that the design allows for questions to be shown or hidden according to answer selected.
You include the Tagging feature in the design.
Does the action achieve your objective?
Click on the arrows to vote for the correct answer
A. B.A.
https://www.inogic.com/blog/2016/10/display-survey-questions-conditionally-for-voice-of-customer-in-dynamics-crm-2016/Yes, including the Tagging feature in the design of the Voice of the Customer (VoC) survey achieves the objective of allowing questions to be shown or hidden based on the answer selected by the respondent.
The Tagging feature in VoC allows for the categorization of responses, and these categories can be used to show or hide questions based on the answers selected by respondents. This functionality is achieved through the use of rules, which can be created within the VoC survey design.
For example, if a respondent selects a specific answer option to a question, a rule can be set up to show a follow-up question that is only relevant to that specific answer option. Alternatively, if the respondent selects a different answer option, a rule can be set up to hide that follow-up question entirely.
Therefore, by utilizing the Tagging feature in the VoC survey design, questions can be shown or hidden based on the respondent's selected answer, allowing for a more personalized and targeted survey experience.