Piping Feature in Voice of the Customer (VoC) Surveys
Question
You are responsible for designing surveys via Voice of the Customer (VoC)
You want to make sure that the design allows for questions to be shown or hidden according to answer selected.
You include the Piping feature in the design.
Does the action achieve your objective?
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B.A.
https://www.inogic.com/blog/2016/10/display-survey-questions-conditionally-for-voice-of-customer-in-dynamics-crm-2016/Yes, including the Piping feature in a Voice of the Customer (VoC) survey design can achieve the objective of showing or hiding questions based on the selected answer.
The Piping feature in VoC allows the use of response data to dynamically display or hide survey questions, sections, or pages. This means that if a respondent selects a specific answer to a question, the following questions shown to the respondent can change based on that answer.
For example, if a respondent answers "Yes" to a question asking if they own a car, the next question shown to the respondent can be related to cars. If the respondent answers "No," the following question shown can be related to other topics.
By using piping, it is possible to create a personalized survey experience that adapts to the specific answers provided by each respondent. This can improve the overall survey experience and increase response rates, as it allows for a more relevant and engaging survey.
Therefore, including the Piping feature in a VoC survey design can achieve the objective of showing or hiding questions based on the selected answer, making the survey more personalized and engaging for respondents.
