Specify Default Process Flow in Dynamics 365 for Customer Service
Question
You are employed as an administrator for your company's Dynamics 365 for Customer Service implementation.
Your company has several business process flows for managing contracts.
You want to specify the default process flow.
You configure the stages of the business process flows.
Does the action achieve your objective?
Answers
Explanations
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A. B.B.
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/business-process-flows-overviewBased on the given scenario, the objective is to specify the default process flow for managing contracts in Dynamics 365 for Customer Service implementation. To achieve this objective, the administrator needs to configure the stages of the business process flows.
Configuring the stages of the business process flows is an important step in defining the process flow for managing contracts in Dynamics 365 for Customer Service. The stages represent the different steps or phases in the process and help to guide users through the process.
However, simply configuring the stages of the business process flows does not automatically specify the default process flow. To specify the default process flow, the administrator needs to select the desired process flow and set it as the default. This can be done by navigating to the Business Process Flow section of the contract entity and selecting the desired process flow as the default.
Therefore, based on the given scenario, the answer would be B. No, it does not achieve the objective of specifying the default process flow. Configuring the stages of the business process flows is an important step, but it is not sufficient to achieve the objective. The administrator needs to also set the desired process flow as the default to achieve the objective.
