Your company makes use of Dynamics 365 for Customer Service.
You have been tasked with configuring available working hours for help desk staff.
The staff have different schedules.
You are preparing to configure individual working hours.
Which two of the following options should you configure?
Click on the arrows to vote for the correct answer
A. B. C. D.AD.
The correct options to configure individual working hours for help desk staff in Dynamics 365 for Customer Service are A. Service Management and D. All Customer Service Calendars.
A. Service Management: Service Management allows you to define the service schedule for your organization. You can create schedules for individual staff members or for teams. This schedule determines when staff members are available to work, and when they are not. You can also specify exceptions to the schedule for things like vacations or holidays. To configure individual working hours, you would need to create a schedule for each staff member, specifying their start and end times, as well as any exceptions to their schedule.
D. All Customer Service Calendars: All Customer Service Calendars is a feature that allows you to create and manage calendars for your organization. This feature enables you to manage the availability of your resources, including your staff. You can create different calendars for different teams or individuals, and specify working hours and exceptions to those hours. Once you have created the necessary calendars, you can assign them to the appropriate staff members.
B. Security Settings: Security settings do not relate to configuring individual working hours for help desk staff. Security settings refer to managing the access rights of different users to specific areas or data within the Dynamics 365 for Customer Service platform.
C. System Settings: System settings refer to the global settings of the Dynamics 365 for Customer Service platform, such as configuring languages, currencies, and time zones. These settings do not relate to configuring individual working hours for help desk staff.
In summary, to configure individual working hours for help desk staff, you should configure A. Service Management and D. All Customer Service Calendars.