Enabling Case Feed in a May 2019 Salesforce Organization

Correct Answer: A

Case feed is automatically enabled in Salesforce after the winter'14 release.

Orgs that are created before the winter'14 release are enabled through the case support settings through checking the enable the case feed action and feed items.

Option B is incorrect because the Salesforce org has been created recently so the case feed will be automatically enabled and won't need to be enabled through the case settings.

Option C is incorrect because the support process works with the record type and different status picklist to streamline a support team workflow.

Option D is incorrect because feed filters limit the types of feeds shown in the feed.

Reference:

The correct answer is B. Case Feed is enabled through case settings.

Case Feed is a feature that allows Salesforce users to view and interact with all relevant information related to a case in a single, unified view. It provides a more streamlined and efficient way to handle customer cases.

By default, Case Feed is not enabled in new Salesforce organizations created after May 2019. However, it can be enabled by a Salesforce admin through the Case Settings.

Here are the steps to enable Case Feed in Salesforce:

1. Log in to Salesforce as a Salesforce admin.
2. Go to Setup by clicking on the gear icon in the upper-right corner of the screen.
3. In the Quick Find/Search box, type "Cases" and select "Cases" from the results.
4. Under the "Support Settings" section, click on "Case Feed Settings."
5. Click the "Edit" button.
6. Select the checkbox for "Enable Case Feed Actions and Feed Items" to enable Case Feed.
7. Click the "Save" button.

Once Case Feed is enabled, users can access it by clicking on the Case Feed tab in Salesforce. They can then view and interact with all relevant information related to a case, such as case details, related records, and case comments, all in one place.