What does the next steps within the activity timeline contains? Choose two answer.
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A. B. C. D.Correct Answer B & C
The next steps within the activity timeline contains are scheduled events and tasks to be completed.
It displays the activities in chronological order from top to bottom.
Options A and D are incorrect because the timeline doesn't show the activities fields and the chatter.
The activities fields are located on the activity page layout and the chatter is under a separate tab.
Reference:
The activity timeline in Salesforce is a feature that allows users to view and manage various tasks and events related to a specific record, such as an account or a contact. It provides a chronological view of activities associated with the record, including past activities and upcoming tasks/events.
The next steps within the activity timeline typically include tasks to complete and scheduled events. These two options are the most relevant to helping users stay on top of their work and ensure that important activities are not missed.
Tasks to complete are typically created as a result of a specific action or request, such as following up with a customer or updating a record. Users can assign tasks to themselves or other team members, set due dates, and add notes or details about the task. Completed tasks can be marked as such and removed from the activity timeline.
Scheduled events, on the other hand, are future activities that are planned in advance, such as meetings or phone calls. Users can create events, invite attendees, and set reminders to ensure that the event is not missed. When the event takes place, it will be added to the activity timeline as a completed activity.
Activities fields and Chatter are not typically part of the next steps within the activity timeline. Activities fields refer to the various fields that are associated with a specific activity, such as the subject, date, time, and description. Chatter is a social collaboration feature that allows users to communicate and share information with other users within Salesforce. While both activities fields and Chatter may be relevant to the activity timeline in some contexts, they are not typically considered part of the next steps for managing activities within Salesforce.