An enterprise has decided to use third-party software for a business process which is hosted and supported by the same third party.
The BEST way to provide quality of service oversight would be to establish a process:
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A. B. C. D.A.
In the scenario presented, the enterprise has decided to use third-party software for a business process that is hosted and supported by the same third party. Quality of service oversight is critical in ensuring that the third-party software and support services are delivered as expected. This oversight process should ensure that the third-party software and support meet the required quality standards.
Option A, to qualify service providers, is a good practice for selecting reliable third-party providers. However, since the enterprise has already selected a third-party provider, this option is not the best way to provide quality of service oversight.
Option B, for enterprise architecture updates, is not relevant to quality of service oversight in this scenario.
Option C, for robust change management, is important for managing changes to the third-party software and support services. However, change management alone may not be sufficient to ensure that the third-party software and support services meet the required quality standards.
Option D, for periodic service provider audits, is the best way to provide quality of service oversight in this scenario. Audits are a systematic and independent examination of the third-party software and support services to determine whether they meet the required quality standards. Audits help identify gaps and issues in the third-party software and support services, which can be addressed to ensure that the software and support services meet the required quality standards.
In summary, the best way to provide quality of service oversight in this scenario is to establish a process for periodic service provider audits. This process will ensure that the third-party software and support services meet the required quality standards.