In a successful enterprise that is profitable in its marketplace and consistently growing in size, the non-IT workforce has grown by 50% in the last two years.
The demand for IT staff in the marketplace is more than the supply, and the enterprise is losing staff to rival organizations.
Due to the rapid growth, IT has struggled to keep up with the enterprise, and IT procedures and associated job roles are not well-defined.
The MOST critical activity for reducing the impact caused by IT staff turnover is to:
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A. B. C. D.D.
The most critical activity for reducing the impact caused by IT staff turnover in a rapidly growing enterprise with a high demand for IT staff in the marketplace is to document processes and procedures.
Documentation of IT processes and procedures helps the enterprise to maintain consistency and ensure that IT services are delivered as expected, even when experienced staff members leave the organization. Documentation also helps to onboard new staff members quickly and train them to perform their job roles efficiently.
In a rapidly growing enterprise, where the non-IT workforce has grown by 50% in the last two years, IT procedures and job roles may not be well-defined. This lack of clarity may cause confusion and errors when IT staff members leave the organization. However, if processes and procedures are documented, it becomes easier to identify gaps in the process and make necessary changes.
Outsourcing the IT operation, as suggested in option A, may not be the most effective solution because it may be costly and may not address the root cause of the problem. Additionally, outsourcing may not guarantee that staff turnover will be reduced. Moreover, outsourcing may not ensure that the enterprise's IT services align with its business objectives.
Increasing compensation for IT staff, as suggested in option B, may not be sustainable in the long term, and may not address the root cause of the problem. IT staff members may still leave the enterprise if they feel that their job roles and responsibilities are not well-defined.
Hiring temporary staff, as suggested in option C, may not be the best solution for addressing staff turnover. Temporary staff may not have the necessary skills and experience to handle complex IT projects, and they may not be as committed to the enterprise as full-time staff members.
Therefore, documenting IT processes and procedures is the most critical activity for reducing the impact caused by IT staff turnover. By documenting processes and procedures, the enterprise can maintain consistency, ensure that IT services are delivered as expected, and onboard new staff members quickly and efficiently.