User Termination Process

B.

When a user leaves a company, it is important for the system administrator to take certain steps to ensure that they no longer have access to the Salesforce org. These steps include:

B. De-activate their user record: This is the correct answer. When a user is de-activated, they can no longer log in to the org or access any data. However, their user record and associated data are not deleted. Deactivating the user record is preferable to deleting it because it preserves the user's record ownership and other historical data.

A. Delete their user record: This option is not recommended because it will result in the permanent loss of all data associated with the user, including their record ownership and any historical data. It may also cause issues with reporting and auditing.

C. Delete any accounts or contacts owned by that user: This option is also not recommended because it will result in the loss of important data, including any relationships or interactions that the user had with customers or prospects. In addition, it may cause issues with reporting and auditing.

D. None of the above: This is not the correct answer. The system administrator should take action to ensure that the user no longer has access to the org and that their data is appropriately handled.

In summary, the correct step that a system administrator should take when a user leaves a company is to de-activate their user record. This will ensure that the user can no longer access the Salesforce org while preserving their record ownership and historical data.