You perform a fit-gap analysis and uncover that a project requires a more in-depth collection and analysis of the users' interactions.
Please select the three applications that can help you to address the missing functionality.
Click on the arrows to vote for the correct answer
A. B. C. D. E. F.Correct Answers: B, D and F
The goal of a fit-gap analysis is to identify what out-the-box functionality can be used for the project.
If you uncover some gaps in the out-the-box solutions to meet the project requirements, you can evaluate alternate solutions.
You can start from the Dynamics 365 family of products, like Dynamics 365 Customer Insights, Dynamics 365 Business Voice, Dynamics 365 Fraud Protection, etc.
Or you can search for the solutions in Microsoft AppStore.
Option B is correct because Dynamics 365 Customer Insights application provides an all-around customer profile by ingesting the data about the customer from a wide range of data sources.
Option D is correct because Microsoft AppSource helps to find the right apps to extend your solution.
Option F is correct because Dynamics 365 Customer Voice helps provide real-time customer surveys, collects and feeds the data into a customer record, and analyzes and acts on the data.
Option A is incorrect because Dynamics 365 Guides is the mixed-reality application that provides instructions to the operators by implementing the Microsoft HoloLens.
Option C is incorrect because Dynamics 365 Fraud Protection is the service that protects a business and customers from fraud.
Option E is incorrect because the Microsoft 365 Business Voice is the telephone service that can replace the traditional and in-house phone systems.
For more information about addressing the gaps through alternate solutions, please visit the below URLs:
Based on the given scenario, where a fit-gap analysis reveals that more in-depth collection and analysis of user interactions is needed, the three applications that can help address this missing functionality are:
Dynamics 365 Customer Insights - This application allows organizations to collect and analyze customer data from various sources, including social media, website visits, and other customer interactions. It provides a unified view of customer data, allowing organizations to gain insights into customer behavior and preferences, and tailor their products and services accordingly.
Dynamics 365 Customer Voice - This application allows organizations to collect feedback from their customers through surveys, forms, and other feedback mechanisms. It provides insights into customer sentiment, satisfaction, and preferences, allowing organizations to improve their products and services based on customer feedback.
Microsoft AppSource - This is a marketplace for business applications that can help organizations extend the functionality of their existing systems. It provides access to a wide range of applications, including those that can help with data collection and analysis, customer engagement, and other business processes.
Dynamics 365 Guides, Dynamics 365 Fraud Protection, and Microsoft 365 Business Voice are not directly related to the functionality required in the scenario. Dynamics 365 Guides is an application that provides step-by-step instructions for performing tasks, Dynamics 365 Fraud Protection helps organizations prevent fraud, and Microsoft 365 Business Voice is a cloud-based phone system.
In summary, Dynamics 365 Customer Insights, Dynamics 365 Customer Voice, and Microsoft AppSource are the three applications that can help address the missing functionality of more in-depth collection and analysis of user interactions.