How many case assignment rules can be active at a time in Salesforce?
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A. B. C. D.Correct Answer: B
You can create multiple case assignment rules but only one rule can be active at a time.
Options A, C, and D are incorrect because you can create only one case assignment rule.
References:
Correct Answer: B
You can create multiple case assignment rules but only one rule can be active at a time.
Options A, C, and D are incorrect because you can create only one case assignment rule.
References:
In Salesforce, you can create case assignment rules to automate the assignment of cases to different users or queues. These rules are based on specific criteria such as the case origin, product, or priority.
Regarding the number of active case assignment rules, Salesforce has a limit on the number of active assignment rules per object. This limit is determined by the edition of your Salesforce org.
In Enterprise, Performance, and Unlimited editions, you can have up to 1,000 active assignment rules per object, while in Developer and Essentials editions, you can have up to 100 active assignment rules per object.
However, even if you have not reached the maximum number of active assignment rules, there is a limit on how many rules can be evaluated during the assignment process. This limit is set to 2 for all editions of Salesforce.
Therefore, the answer to the exam question is A. 2, as you can have up to 1,000 active assignment rules, but only 2 rules can be evaluated during the case assignment process.