Salesforce Child Cases: Automatic Closure on Parent Case Close

Salesforce Child Cases

Question

Salesforce child cases are automatically closed when a parent case is closed.

Answers

Explanations

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A. B.

Correct Answer: B

Salesforce child cases are not automatically closed when a parent case is closed.

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Reference:

The statement "Salesforce child cases are automatically closed when a parent case is closed" is true.

In Salesforce, child cases are related to a parent case through a lookup relationship. This means that a child case is linked to a parent case through a field on the child case that references the parent case.

When a parent case is closed in Salesforce, any related child cases are automatically closed as well. This is because the child cases are considered to be a part of the parent case and are dependent on it. Closing the parent case indicates that the entire issue has been resolved, including any related child cases.

It is important to note that this behavior can be customized through the use of Apex triggers and other automation tools. However, the default behavior in Salesforce is for child cases to be closed when a parent case is closed.

In conclusion, the statement "Salesforce child cases are automatically closed when a parent case is closed" is true.