Improving Alignment Between Business and IT

A.

Of the issues identified during an IT review, the MOST important one to address to improve the alignment between the business and IT is A. Services in the IT portfolio are not traceable to the IT strategy.

This is because the IT portfolio should be aligned with the IT strategy, which should in turn be aligned with the business strategy. If the services in the IT portfolio are not traceable to the IT strategy, it means that there is a misalignment between the IT services and the overall business strategy.

In order to improve the alignment between the business and IT, it is crucial to ensure that the IT services are directly aligned with the IT strategy, which should in turn be aligned with the business strategy. This can be done by conducting a thorough review of the IT portfolio and identifying any services that are not aligned with the IT strategy. Once these services have been identified, steps should be taken to either align them with the IT strategy or remove them from the IT portfolio.

While the other issues identified in the answer choices are also important to address, they are not as crucial for improving the alignment between the business and IT as ensuring that the IT portfolio is aligned with the IT strategy. For example, IT strategy reviews being conducted only after business strategy changes (B) could be problematic, but it does not necessarily mean that there is a misalignment between the IT services and the business strategy. Similarly, not conducting business satisfaction surveys regularly (C) may affect the overall satisfaction of the business with IT services, but it does not necessarily indicate a misalignment between the business and IT. Finally, the lack of IT dashboards (D) could be a problem for monitoring IT performance, but it does not necessarily indicate a misalignment between the business and IT.