A customer contacts the help desk stating a laptop does not remain charged for more than 30 minutes and will not charge more than 15%
Which of the following components are the MOST likely causes the issue? (Choose three.)
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A. B. C. D. E. F. G.ABC.
The three most likely components that could be causing the issue of a laptop not remaining charged for more than 30 minutes and not charging more than 15% are:
Battery - The battery could be damaged, old, or worn out, which would cause it to not hold a charge for a long time and not charge fully. Laptop batteries usually last for 2-3 years, and after that, they start to degrade and hold less charge. It's possible that the battery needs to be replaced.
AC Adapter - The AC adapter could be faulty or not providing enough power to charge the battery fully. The voltage or amperage of the adapter could be insufficient for the laptop's power requirements, resulting in slow or incomplete charging. It's possible that the AC adapter needs to be replaced with a compatible one.
Motherboard - The motherboard could have a faulty charging circuit that is not providing enough power to charge the battery fully. A damaged charging circuit could result in slow or incomplete charging, causing the battery to not hold a charge for long. In this case, the laptop's motherboard may need to be replaced.
LCD power inverter, Processor, VGA card, Backlit keyboard, and Wireless antenna are less likely to cause the issue described by the customer.
LCD power inverter - This component is responsible for powering the laptop's LCD screen. If it is faulty, it could result in a blank or flickering screen, but it would not affect the battery's charging or discharging capacity.
Processor - The processor is the brain of the laptop and is responsible for performing all computing tasks. It does not directly affect the battery's charging or discharging capacity.
VGA card - The VGA card is responsible for displaying graphics on the laptop's screen. It does not directly affect the battery's charging or discharging capacity.
Backlit keyboard - The backlit keyboard provides illumination for the keys, and it does not affect the battery's charging or discharging capacity.
Wireless antenna - The wireless antenna is responsible for receiving and transmitting wireless signals. It does not affect the battery's charging or discharging capacity.
In conclusion, the three most likely components causing the issue of a laptop not remaining charged for more than 30 minutes and not charging more than 15% are the battery, AC adapter, and motherboard.