An employee's mobile device no longer charges, and the employee believes the battery is bad.
A technician tests the mobile device and finds it will charge on a wireless charging pad but not when it is connected to a charging cable.
Other devices charge without issue when the cable is used.
Which of the following should the technician perform FIRST to resolve the issue?
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A. B. C. D.A.
The first step the technician should take to resolve the issue is to clean out the charging port on the mobile device. This is because the device charges wirelessly, indicating that the battery is not the problem. Additionally, other devices charge without issue when using the cable, indicating that the cable is not the problem. Therefore, the most likely cause of the issue is that the charging port on the mobile device is dirty or obstructed, preventing the cable from making proper contact and charging the device.
Cleaning the charging port can often be done with compressed air or a small brush. The technician should be careful not to damage the charging port while cleaning it. Once the port is clean, the device should be tested again to confirm that it can now charge using the cable.
If cleaning the charging port does not resolve the issue, then the technician may need to consider replacing the mobile device's battery or issuing a new charging cable to the employee. Sending the device for service and providing a loaner should be a last resort as it can be time-consuming and expensive.