Troubleshooting Slow Network File Access and Unavailability

Check Network Server Connection

Question

About one week ago, access to files on a network server became significantly slower.

Today, network files are completely unavailable.

A technician is able to make a remote connection to the server.

Which of the following should the technician check NEXT?

Answers

Explanations

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A. B. C. D.

A.

In this scenario, the technician is able to make a remote connection to the server, which indicates that the server is still operational. However, the access to the network files has become slower and now completely unavailable. Therefore, the most likely cause of the problem could be related to the storage system.

The technician should check the available storage space on the server first (Option C). If the storage space is running low, it could cause the network files to become slower and eventually unavailable. In this case, the technician may need to free up some space or expand the storage capacity.

If the storage space is not the issue, the technician should then check the RAID 5 array (Option A). RAID 5 is a disk configuration that offers data redundancy by striping data across multiple disks. If one of the disks in the array fails, data can still be accessed from the other disks. However, if multiple disks fail or the RAID 5 array has become corrupt, it could cause the network files to become slower or unavailable. The technician should check the RAID 5 array's health status and verify that all disks are functioning properly.

Checking the NIC configuration (Option B) would be the next step if the above two options do not reveal any issues. The NIC (Network Interface Card) is responsible for connecting the server to the network. If the NIC is misconfigured or not functioning correctly, it could cause slow or unavailable network file access.

Lastly, checking RAM utilization (Option D) is unlikely to be the cause of the problem as it usually doesn't impact the network file access speed, but it's always a good idea to check the server's overall performance. If the RAM utilization is too high, it could cause other problems like slow response times, but it's not the most probable cause for the issue at hand.