Troubleshooting: Workflow Stuck in Wait State
Question
You are employed as a system administrator for your company's Dynamics 365 Finance system.
You developed a work flow in your testing environment.
However, when you move the workflow to the production environment, the workflow enters a wait state.
You have to get the workflow out of the wait state.
Which of the following actions should you take?
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D.D.
https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/specify-the-workflow-execution-accountWhen a workflow enters a wait state, it means that it is waiting for a specific event or condition to occur before it can continue executing. This can occur due to various reasons such as incorrect configuration, errors in the workflow logic, or system issues.
To get the workflow out of the wait state, you need to identify the cause of the issue and take appropriate actions. Here are the possible options and their explanations:
A. Configure the workflow as a critical job: This option is not likely to resolve the issue as configuring the workflow as a critical job only ensures that the workflow is executed with high priority. It does not address the root cause of the wait state.
B. Configure work item queues: This option involves configuring work item queues to help manage the workflow processing. However, it may not resolve the issue if the wait state is caused by incorrect workflow configuration or logic.
C. Configure users for the workflow system: This option is not likely to resolve the issue as configuring users for the workflow system only deals with access and security permissions. It does not address the root cause of the wait state.
D. Configure the workflow execution account: This option is the most likely to resolve the issue as the workflow execution account is responsible for executing the workflow actions. If there is an issue with the account, it can cause the workflow to enter a wait state. By configuring the correct execution account, you can resolve the issue and get the workflow out of the wait state.
Therefore, the correct answer is D. Configure the workflow execution account.
