Flagging Cases for Review: Business Process Flow Configuration
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You are configuring a business process flow for a case entity.
All cases must be flagged for review.
You need to complete configuration of the business process flow.
Solution: Create an action that generates a task record that is assigned to the case reviewer and appends the text Ready for review to the case topic.
Does the solution meet the goal?
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A. B.A.
References: https://docs.microsoft.com/en-us/business-applications-release-notes/april18/microsoft-flow/add-action-business-process-flow.
The solution presented involves creating an action that generates a task record that is assigned to the case reviewer and appends the text "Ready for review" to the case topic. This solution is a viable option to meet the requirement that all cases must be flagged for review.
The business process flow is a powerful tool in Dynamics 365 Customer Service that helps organizations guide their employees through a set of predefined steps to resolve customer issues. By configuring the business process flow, organizations can ensure that all cases are processed consistently and efficiently.
In this case, the requirement is that all cases must be flagged for review. By creating an action that generates a task record that is assigned to the case reviewer and appends the text "Ready for review" to the case topic, the system will automatically flag each case for review. The task record can then be used by the case reviewer to review the case and take appropriate action.
Overall, the solution presented appears to meet the stated goal of flagging all cases for review. However, it is important to note that there may be other solutions that could also meet this goal, and the specific requirements of the organization should be taken into account when selecting the best solution.
