Configure Phone System for Microsoft Teams - Exam MS-700 Answer

Creating Resources for Microsoft 365 Phone System Configuration

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Question

You have a Microsoft 365 E5 subscription that has Phone System enabled for all Microsoft Teams users.

You need to configure the Phone System to meet the following requirements: -> Provide a virtual receptionist that connects callers to either a specific user or the help desk.

-> Route calls to the help desk on a First in, First out (FIFO) order.

Which two resources should you create? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Answers

Explanations

Click on the arrows to vote for the correct answer

A. B. C. D. E. F.

BE.

https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue https://docs.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue

To meet the requirements of providing a virtual receptionist that connects callers to either a specific user or the help desk and routing calls to the help desk on a First in, First out (FIFO) order, you need to create an auto attendant and a call queue.

Auto Attendant: An Auto Attendant is a virtual receptionist that answers incoming calls and provides a menu of options to callers, allowing them to choose the appropriate destination for their call. You can configure the Auto Attendant to connect callers to a specific user or department such as the help desk. To create an Auto Attendant, follow these steps:

  1. In the Microsoft Teams admin center, click on Voice > Auto attendants.
  2. Click on the "+" sign to create a new Auto Attendant.
  3. Provide a name and description for the Auto Attendant.
  4. Select a language and time zone.
  5. Record the greeting message that the callers will hear.
  6. Create a menu that provides options for the caller to select, such as "Press 1 for User A, Press 2 for Help Desk."
  7. Configure the call flow to route the call to the appropriate destination based on the caller's selection.

Call Queue: A call queue is a waiting area where incoming calls are held until a member of the help desk team is available to take the call. The calls are routed on a First in, First out (FIFO) basis, ensuring that the oldest call is always answered first. To create a call queue, follow these steps:

  1. In the Microsoft Teams admin center, click on Voice > Call queues.
  2. Click on the "+" sign to create a new call queue.
  3. Provide a name and description for the call queue.
  4. Select the members of the help desk team who will be handling calls from the queue.
  5. Choose the appropriate routing method, which in this case is FIFO.
  6. Configure the greeting message that callers will hear while waiting in the queue.
  7. Set the maximum amount of time that callers can be in the queue before being directed to voicemail.

Once you have created the Auto Attendant and the call queue, you can configure the voice routing policy to route incoming calls to the appropriate destination based on the caller's selection in the Auto Attendant. You can also configure calling policies to control which users are allowed to make outbound calls and set up group call pickup to allow users to answer calls for other users in their group.

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