Standard Support Plan
Question
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Your company plans to purchase an Azure subscription.
The company's support policy states that the Azure environment must provide an option to access support engineers by phone or email.
You need to recommend which support plan meets the support policy requirement.
Solution: Recommend a Standard support plan.
Does this meet the goal?
Answers
Explanations
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A. B.A
The Standard, Professional Direct, and Premier support plans have technical support for engineers via email and phone.
https://azure.microsoft.com/en-gb/support/plans/Answer: A. Yes.
Explanation:
Azure offers several support plans, including Basic, Developer, Standard, Professional Direct, and Premier. Each plan provides different levels of support and features.
The Standard support plan meets the company's support policy requirement, which is to provide an option to access support engineers by phone or email. The Standard support plan offers 24/7 access to technical support by phone or web, with a guaranteed initial response time of one hour for critical cases. It also provides access to online self-help support and knowledge bases.
The Basic support plan only offers support via online self-help and email, with a response time of up to 8 hours for critical cases. The Developer support plan offers support via online self-help, email, and limited phone support, with a response time of up to 2 hours for critical cases. The Professional Direct and Premier support plans offer more advanced support options, including direct access to support engineers, but they may be more expensive.
Therefore, the recommended Standard support plan meets the company's requirement for support via phone or email and offers a good balance of features and cost.
