Question 133 of 154 from exam MB-210: Microsoft Dynamics 365 Sales Functional Consultant

Question 133 of 154 from exam MB-210: Microsoft Dynamics 365 Sales Functional Consultant

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Question

HOTSPOT - You use opportunities in Dynamics 365 Sales.

Opportunities that were closed as lost frequently come back and are eventually won.

You need to be able to track these occurrences and have insight into the process.

What happens during the reopen and close process? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

Answer Area Scenario A lost opportunity is reopened. The same opportunity is closed as won. Result The Opportunity Close record is deleted The Opportunity Close record changes status to inactive The Opportunity Close record changes status to in Progress The current Opportunity Close record updates with the new close details and status of completed. Anew Opportunity Close record is created with the new close details and status of completed.

Explanations

Answer Area Scenario A lost opportunity is reopened. The same opportunity is closed as won. Result The Opportunity Close record is deleted The Opportunity Close record changes status to inactive The Opportunity Close record changes status to in Progress The current Opportunity Close record updates with the new close details and status of completed. Anew Opportunity Close record is created with the new close details and status of completed.
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