Question 15 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

Question 15 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

Prev Question Next Question

Question

DRAG DROP - A customer uses Dynamics 365 for Customer Service.

Customer service representatives must be able to create knowledge base articles.

You need to ensure that all knowledge base articles are submitted for review and approval before they are made available to use.

Which four actions must be performed in sequence to enable Knowledgebase articles to be available for all Customer service reps when searching the knowledgebase? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Select and Place:

Actions Select Associate category Assign the article Publish the article Create an alternate key Approve the article Create a knowledge article Select Create major version Mark the knowledge article for review Answer Area ©O©

Explanations

Actions Select Associate category Assign the article Publish the article Create an alternate key Approve the article Create a knowledge article Select Create major version Mark the knowledge article for review Answer Area Create a knowledge article Mark the knowledge article for © review Approve the article @ Publish the article ©O©

References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/customer-service-hub-user-guide-knowledge-article.

Prev Question Next Question