Question 63 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

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Question

DRAG DROP - You manage Dynamics 365 for Customer Service.

You need to create a list of holidays and ensure that existing service-level agreements (SLAs) observe those holidays.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Select and Place:

Actions

Update the SLA and select the
customer service schedule

Update the SLA and associate the
holiday schedule

Create an entitlement and select the
holiday schedule

Update the SLA and associate the
entitlements

Create a customer service schedule
and select the holiday schedule

Create a holiday schedule and holiday
records

Answer Area

©O@

Show Answer

Explanations

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/create-customer-service-schedule-define-work-hours

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