Question 66 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

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Question

HOTSPOT - A company uses Dynamics 365 Customer Service.

The company purchases Omnichannel for Customer Service.

The company wants the following requirements implemented without the need to license additional software: -> The system must automatically ask questions before the chat begins.

-> Credit card information that a customer enters in a chat must not be visible to the agent.

You need to configure the options to meet the requirements.

Which options should you configure? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

Answer Area

Requirement

Automatic questions

Credit card information

Option

Pre-chat survey
Power Virtual Agents
Customer Voice
SMS channel

Data encryption

Data masking rule
Authentication settings
Communication Panel

Show Answer

Explanations

Answer Area

Requirement Option

Automatic questions v

Pre-chat survey
Power Virtual Agents
Customer Voice
SMS channel

Credit card information v

Data encryption

Data masking rule
Authentication settings
Communication Panel

https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-pre-chat-survey https://docs.microsoft.com/en-us/dynamics365/customer-service/data-masking-settings

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