Objects for Tracking Product Shipments

B

To integrate with Salesforce and track product shipments from each customer, the set of objects that are important for this integration is:

Option B. Opportunity, opportunity product, custom object-shipment status.

Here's a detailed explanation for this choice:

1. Opportunity: The Opportunity object in Salesforce represents a potential sale or deal. It contains information about the customer, the products or services being sold, and the overall sales process. In this case, the Opportunity object can be used to track the customer's order or purchase.

2. Opportunity Product: The Opportunity Product object is a related object to Opportunity and is used to track the specific products or services associated with an opportunity. It provides detailed information about the products being sold, including their quantities, prices, and other attributes. In the context of tracking product shipments, the Opportunity Product object can be utilized to record the specific products that are being shipped to the customer.

3. Custom Object - Shipment Status: As mentioned in the question, the tracking information for product shipments is available in a back-end system. To integrate this tracking information with Salesforce, a custom object named "Shipment Status" is needed. A custom object allows you to create a new data structure in Salesforce tailored to your specific needs. The "Shipment Status" custom object can be used to store the tracking information, such as shipment IDs, delivery dates, carrier details, and any other relevant information about the status of each shipment.

By leveraging the Opportunity object, you can associate shipments with specific sales opportunities, while the Opportunity Product object allows you to link individual products to the corresponding opportunities. The custom object "Shipment Status" then provides a dedicated structure to store and track the shipment-related information from the back-end system.

Therefore, the combination of Opportunity, Opportunity Product, and the custom object "Shipment Status" (Option B) is the most suitable set of objects for integrating with Salesforce and tracking product shipments from each customer.