Universal Containers wants to equip its sales team with mobile capabilities. The sales team needs to quickly look up contacts, accounts, and opportunities and easily log calls. Due to limited coverage in certain geographic areas, the sales team wants access to customer information even without an Internet connection.
Which mobile solution is appropriate for the Universal Containers' sales team?
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A. B. C. D.B
The appropriate mobile solution for Universal Containers' sales team, considering their requirements, would be the Salesforce Mobile App (Option B).
The Salesforce Mobile App is a native mobile application developed by Salesforce specifically for mobile devices. It provides a comprehensive set of features and functionality designed to enhance the productivity of sales teams on the go.
Here's a detailed explanation of why the Salesforce Mobile App is the most suitable option:
Quick lookup of contacts, accounts, and opportunities: The Salesforce Mobile App allows users to easily search and access contact, account, and opportunity records. The app provides a user-friendly interface optimized for mobile devices, enabling the sales team to quickly find the information they need.
Easy call logging: The app includes features for logging calls, making it convenient for the sales team to document their communication with customers. They can easily create call records, update call details, and associate them with the relevant contacts, accounts, or opportunities.
Limited coverage and offline access: One of the critical requirements mentioned is the need for access to customer information even without an internet connection. The Salesforce Mobile App supports offline access, allowing users to view, edit, and create records even when they don't have an active internet connection. Any changes made offline are automatically synchronized with the Salesforce platform once the device reconnects to the internet.
Native mobile capabilities: Being a native mobile app, the Salesforce Mobile App leverages the full power of the mobile device's operating system and hardware. This enables seamless integration with device features such as push notifications, GPS, camera, and more, enhancing the sales team's mobile capabilities and overall user experience.
Now, let's briefly discuss the other options:
A. Salesforce Touch App: The Salesforce Touch App is an older mobile application that was designed to provide mobile access to Salesforce on touch-enabled devices. However, Salesforce has deprecated the Touch App and replaced it with the Salesforce Mobile App, which offers a more robust and up-to-date solution.
C. Custom hybrid App: A custom hybrid app refers to a mobile application built using web technologies like HTML, CSS, and JavaScript, wrapped within a native container. While a custom hybrid app could potentially meet the requirements, it would require additional development effort to implement the offline functionality and integrate with Salesforce. Given the availability of a native Salesforce Mobile App, which already offers the required features, it would be more efficient to use the standard app rather than building a custom hybrid one.
D. SalesforceA App: The SalesforceA App is focused on providing administrative functionality rather than sales-related features. It is primarily used by Salesforce administrators and developers to manage and customize the Salesforce platform. Therefore, it is not the appropriate choice for equipping the sales team with the required mobile capabilities.
In conclusion, the Salesforce Mobile App (Option B) is the most suitable mobile solution for Universal Containers' sales team due to its comprehensive set of features, offline access support, and seamless integration with mobile devices.