Preventing Telesales Teams from Logging into Salesforce: A System Administrator's Guide

Preventing Telesales Teams from Logging into Salesforce

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Question

The system administrator needs to prevent telesales teams from logging into Salesforce outside of the office.

How will he/she do this?

Answers

Explanations

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A. B. C. D.

C.

The system administrator can prevent telesales teams from logging into Salesforce outside of the office by using the IP restrictions feature in Salesforce. This feature allows the administrator to restrict access to Salesforce from specific IP addresses or ranges of IP addresses.

Option B is the correct answer. To set up IP restrictions, the administrator can go to Setup | Security Controls | Network Access and specify the team's range of IP addresses. The administrator can add a single IP address, a range of IP addresses, or multiple ranges of IP addresses. Once the IP addresses are added, only users who are accessing Salesforce from within those IP ranges will be able to log in. Users attempting to log in from outside the specified IP ranges will be blocked.

Option C is not a recommended approach to restrict access to Salesforce. While it is possible to add IP addresses to a user's profile, this approach would require the administrator to add IP addresses to each user's profile individually, which would be time-consuming and difficult to manage.

Option D is not a valid answer because there is no need to contact Salesforce support to enable this feature. The IP restrictions feature is available by default in Salesforce, and the administrator can set it up on their own by following the steps outlined above.

In conclusion, the correct answer is B. The administrator can use the IP restrictions feature to specify the range of IP addresses that telesales teams can access Salesforce from, thus preventing them from logging in outside of the office.