Which of the following statements about customer's quality expectations and acceptance criteria are true? 1
Customer's quality expectations form a specific and precise list of measurable criteria that a project product should meet in order to be acceptable to key stakeholders.
2
Acceptance criteria are often expressed in broad terms as a means to gain common understanding of general quality requirements.
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A. B. C. D.D.
The correct answer is option C: Both 1 and 2 are true.
Explanation:
The customer's quality expectations are a set of specific and precise criteria that define the quality standards that the project product should meet to satisfy the key stakeholders. These criteria can be quantitative or qualitative, and they may include parameters such as performance, functionality, reliability, usability, and maintainability. It is important to note that these expectations should be clearly defined and agreed upon by all stakeholders at the beginning of the project to ensure that everyone is aligned on what constitutes an acceptable outcome.
Acceptance criteria are a set of conditions that must be met before the project product can be accepted by the customer or key stakeholders. These criteria are often expressed in broad terms to gain a common understanding of general quality requirements. Acceptance criteria should be clearly defined, measurable, and unambiguous to ensure that there is a common understanding of what constitutes acceptable product quality. They should also be agreed upon by all stakeholders at the beginning of the project and reviewed throughout the project to ensure that they remain relevant and appropriate.
In summary, customer's quality expectations and acceptance criteria are both important in defining the quality standards that the project product should meet. Customer's quality expectations are a specific and precise list of measurable criteria, while acceptance criteria are a set of conditions that must be met before the project product can be accepted. Both should be clearly defined, agreed upon, and reviewed throughout the project to ensure that the project product meets the desired quality standards.