Prince2 Practitioner Project Management Certification: Responding to Product Rejection and Delays

Dealing with Product Rejection and Delays in Prince2 Practitioner Project Management Certification

Question

The chair of a quality review meeting advised the Team Manager that, because there were so many major issues, the product had been rejected.

The presenter estimated that the corrections would take about two weeks.

The re-assessment of the product will take a further week, resulting in a three-week delay.

The Work Package only has one week tolerance.

Which 2 actions should the Team Manager take in response to this situation?

Answers

Explanations

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A. B. C. D. E.

Explanation.

The situation described in the question indicates that a product has been rejected due to major issues identified in a quality review meeting. The presenter estimates that it will take two weeks to correct the issues and a further week for re-assessment, resulting in a three-week delay. However, the work package only has a one-week tolerance, which means that the delay will exceed the allowed tolerance.

In response to this situation, the Team Manager should take the following two actions:

  1. Raise an issue explaining that tolerances are forecast to be exceeded - option C The first action that the Team Manager should take is to raise an issue explaining that the project is forecast to exceed its tolerances. The Team Manager should communicate the situation to the Project Manager and other relevant stakeholders, highlighting the impact of the delay and the potential risks to the project's timeline and budget. By raising the issue, the project team can work together to find a solution to mitigate the risks and avoid further delays.

  2. Advise the Project Manager of the risk that there may be a two-week delay in the delivery of one of the products - option D The second action that the Team Manager should take is to advise the Project Manager of the risk that there may be a two-week delay in the delivery of one of the products. This will enable the Project Manager to take appropriate action to manage the risk and communicate with other stakeholders, such as the customer or supplier, about the potential delay. By keeping everyone informed, the project team can work together to find a solution to minimize the impact of the delay.

The other options presented in the question are not appropriate responses to this situation. Asking the reviewers to work overtime (option A) may not be feasible or effective in resolving the issues. Ensuring that the situation is included in the next Highlight Report (option B) is important, but it does not address the immediate risks and impacts of the delay. Updating the Quality Register (option E) is necessary, but it is not sufficient to address the delay and its potential impacts.