Initial Actions for IT Team Manager's Concern
Question
The Work Package has been in progress for four weeks and has four weeks remaining.
The Information Technology Team Manager is concerned that he has no idea what the service provider is doing about preparing to accept the transfer of Information Technology equipment and staff.
He is uncertain about what should be happening.
Which 2 initial actions should the Team Manager take in response to this concern?
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D. E.DE.
The IT Team Manager is concerned about the lack of communication from the service provider regarding the preparation for the transfer of IT equipment and staff. This is a valid concern as it may impact the successful completion of the Work Package. To address this concern, the Team Manager should take the following initial actions:
Check the Information Technology Work Package: The IT Team Manager should review the work package to determine if there are any requirements or dependencies related to the service provider's involvement in the transfer of IT equipment and staff. If the work package outlines any interfaces that require the service provider's liaison, the IT Team Manager should identify the corresponding Service Level Agreement (SLA) or operational contract between the project and the service provider.
Check the Communication Management Strategy: The Communication Management Strategy outlines the communication channels and requirements for project stakeholders, including the service provider. The IT Team Manager should review the Communication Management Strategy to identify what communication records are required for communication with the service provider.
Once the IT Team Manager has completed these initial actions, they should raise their concern to the Project Manager. The Project Manager will then evaluate the situation and decide on appropriate next steps, such as raising an issue, escalating the concern, or addressing the concern in the next checkpoint report.
Option A (Notify the Project Manager by raising an Exception Report) and Option E (Raise an issue to notify the Project Manager of this concern) are possible courses of action after the initial assessment, but they should not be the first steps. An Exception Report is raised only when the project has a significant deviation from the plan, and raising an issue should be reserved for more substantial problems that require immediate attention.
Option B (Raise this concern in the next fortnightly Checkpoint Report) may not be appropriate if the concern requires immediate attention, and the Checkpoint Report is not the appropriate forum for raising concerns.
Option C (Check the Communication Management Strategy to ascertain what records of communications with the service provider are required) is one of the initial actions that the IT Team Manager should take to identify communication channels and requirements for project stakeholders, including the service provider.
