Understanding Customer and Supplier Perspectives

B.

The characteristic of a project that reflects different perspectives and motivations for customers and suppliers is "Cross-functional."

A cross-functional project involves different departments or functions within an organization, as well as external stakeholders such as customers and suppliers. In such a project, each group has its own unique perspective and motivation for participating.

Customers and suppliers, in particular, may have different expectations and requirements for the project. Customers may be focused on product quality, cost, and delivery time, while suppliers may be concerned with profitability, reliability, and continuity of the project.

As a result, managing a cross-functional project requires effective communication, collaboration, and coordination among all stakeholders to ensure that their different perspectives and motivations are understood and aligned towards the common project goal.

On the other hand, the other options are not directly related to different perspectives and motivations for customers and suppliers.

• Change refers to the dynamic nature of a project, which involves introducing new or modified processes, products, or services to improve the business or address a particular need.
• Unique refers to the fact that a project is a one-time effort with a specific goal or objective, which differentiates it from routine operations or ongoing activities.
• Risk refers to the potential for negative events or outcomes that may affect the project's success or viability, and it can be managed through various risk management strategies.