Customer's Quality Expectations and Acceptance Criteria
Question
Which of the following statements about customer's quality expectations and acceptance criteria are true? 1.Customer's quality expectations form a specific and precise list of Acceptance criteria are often expressed in broad terms as a means to gain common understanding of general quality requirements.
2
Measurable criteria that a project product should meet in order to be acceptable to key stakeholders,
Answers
Explanations
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A. B. C. D.D.
The correct answer is B. Only statement 2 is true.
Explanation: Customer's quality expectations are the features and characteristics that a customer wants in the product or service they are buying. These expectations can be specific or general, and they may not always be articulated by the customer.
Acceptance criteria, on the other hand, are measurable standards or criteria that a product or service must meet to be acceptable to the customer or other stakeholders. Acceptance criteria are often expressed in specific, measurable terms that are clear and well-defined.
Statement 1 is incorrect because customer's quality expectations are not always expressed as a specific and precise list of acceptance criteria. Rather, customer's quality expectations can be broad and general in nature, and they may not always be fully articulated.
Statement 2 is correct because acceptance criteria are indeed measurable criteria that a project product must meet in order to be acceptable to key stakeholders. Acceptance criteria are typically expressed in clear, specific terms that are easily measurable, and they are used to determine whether a project product has met the customer's quality expectations.
In summary, the correct answer is B. Only statement 2 is true.
