Process Performance and Capability Indicators
Question
Which of the following statements about the Process performance indicators and the Process capability indicators are true? 1 Process capability attribute indicators apply to capability levels 1 to 5
2 Process performance indicators apply to capability levels 1 to 5.
Answers
Explanations
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A. B. C. D.B.
Process performance indicators (PPIs) and process capability indicators (PCIs) are two types of metrics used in the context of IT service management (ITSM) to measure and assess the performance and effectiveness of IT processes.
Process performance indicators (PPIs) measure the actual performance of a process in terms of its efficiency, effectiveness, and quality. PPIs are typically derived from the process outputs and outcomes and are used to track and monitor the process performance over time. PPIs are typically measured against predefined targets or benchmarks and are used to identify areas where the process needs improvement.
Process capability indicators (PCIs), on the other hand, measure the inherent capability of a process to meet its intended objectives. PCIs are derived from the process inputs and resources and are used to assess the ability of the process to consistently deliver the desired outcomes. PCIs are typically measured against a set of predefined criteria or standards and are used to determine the process capability level.
Capability levels range from 0 (incomplete process) to 5 (optimized process). Capability levels are used to measure the maturity and effectiveness of the process in terms of its ability to deliver the intended outcomes consistently.
Based on the above, the statement "Process capability attribute indicators apply to capability levels 1 to 5" is not true, as PCIs are used to measure the inherent capability of a process and are not tied to specific capability levels. PCIs are used to assess the capability of a process regardless of its current maturity level.
On the other hand, the statement "Process performance indicators apply to capability levels 1 to 5" is true, as PPIs are used to measure the actual performance of a process and are applicable to processes at all capability levels. PPIs are used to track and monitor the process performance and identify areas for improvement, regardless of the process maturity level.
Therefore, the correct answer is B. Only statement 2 is true.
