Next Steps: Removing Malware Infection
Question
Ann, a technician, is dispatched to a corporate customer that has reported a malware infection.
Upon arrival, Ann notices the system is shut off, and she is able to start the computer without incident.
Ann also notices numerous pop-ups appear when the web browser is opened.
Which of the following should Ann do NEXT?
Answers
Explanations
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A. B. C. D.A.
Based on the scenario described, Ann is dispatched to a corporate customer who reported a malware infection. When she arrives, she notices the system is turned off and she is able to start the computer without any issues. However, she also notices numerous pop-ups appearing when the web browser is opened.
The next step Ann should take is to report the incident to the appropriate contact. This is because there are several indications of a malware infection, and it is not clear whether the infection is limited to the pop-ups or if there is further damage to the system. By reporting the incident, the appropriate personnel can take steps to identify and remediate the infection to prevent further damage or loss of data.
Clearing the system logs and browser history may not be effective in removing the malware or identifying the root cause of the infection. Additionally, taking a screenshot of the pop-ups may not provide sufficient information to identify the source of the infection. Finally, advising the customer to use the browser in private mode is not likely to prevent further damage or remove the existing infection.
In summary, the best course of action for Ann is to report the incident to the appropriate contact so that the organization can take steps to identify and remediate the malware infection.
