Reasons for Missing Product
Question
A company uses Dynamics 365 Sales.
You attempt to add a product to an order, but the product cannot be located.
You need to determine why the product is missing.
What is the cause?
Answers
Explanations
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A. B. C. D.A.
In Dynamics 365 Sales, products are typically added to an order through a process that involves creating a quote, adding the product to the quote, and then converting the quote to an order. If you are unable to locate a product when attempting to add it to an order, there are a few potential reasons why this might be happening.
Option A: The product was not published
One possibility is that the product has not yet been published. In Dynamics 365 Sales, products must be published before they can be made available to users for quoting and ordering. If a product has not been published, it will not be visible when attempting to add it to an order.
Option B: The product is missing required information
Another possibility is that the product is missing required information. In Dynamics 365 Sales, products can be configured with a variety of attributes, such as pricing information, descriptions, and images. If any required information is missing from the product record, it may not be possible to add the product to an order.
Option C: The write-in option was not used
In some cases, users may need to add a product to an order that is not already listed in the system. In these cases, it is possible to use the "write-in" option to manually enter the product details. If the write-in option was not used, it may not be possible to add the product to the order.
Option D: The product was not listed in the quote
Finally, it is possible that the product was simply not listed in the quote that was used to create the order. In Dynamics 365 Sales, products are typically added to quotes before being converted to orders. If a product was not added to the quote, it will not be available when attempting to add it to the order.
In summary, if you are unable to locate a product when attempting to add it to an order in Dynamics 365 Sales, there are several potential reasons why this might be happening. These include the product not being published, missing required information, the write-in option not being used, or the product not being listed in the quote.
