Self-Service Solutions

D.

The component that lets customers find solutions to their cases on their own is the Customer Portal.

A Customer Portal is a web-based platform that allows customers to log in and access information about their accounts, cases, and other relevant information. It provides self-service options for customers, enabling them to find solutions to their issues without the need for assistance from a support representative.

The Customer Portal can be customized to fit the needs of the organization and the customers it serves. It can include a knowledge base, which is a repository of articles, FAQs, and other documentation that customers can search through to find answers to their questions. Customers can also create and track their own cases and view the status of their existing cases.

In contrast, the Call center, Email, and Chat are all channels for customers to connect with a support representative. While these channels can be helpful in resolving customer issues, they require the involvement of a support representative and may not be available 24/7.

Overall, the Customer Portal provides a convenient and efficient way for customers to find solutions to their issues on their own, freeing up support representatives to focus on more complex issues and providing customers with a more satisfactory experience.