How to Delete Pending Time-Based Workflow Actions

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When a time-based workflow rule is triggered, it creates pending actions that are scheduled to occur at a specified time. These actions are stored in the Time-Based Workflow queue. To delete pending time-based workflow actions, the system administrator can follow these steps:

1. Click the Gear icon in the top right corner and select Setup.
2. In the Quick Find box, search for "Time-Based Workflow".
3. Select "Time-Based Workflow" from the search results.
4. Find the rule that contains the pending time-based workflow actions that need to be deleted.
5. Click the number in the "Pending Actions" column for that rule. This will take you to the Time-Based Workflow queue.
6. Check the box next to the pending actions that need to be deleted.
7. Click the "Delete" button.

Alternatively, if the system administrator wants to delete all pending time-based workflow actions for a rule, they can deactivate the rule. Deactivating the rule will remove all pending actions from the Time-Based Workflow queue. To deactivate a rule, the system administrator can follow these steps:

1. Click the Gear icon in the top right corner and select Setup.
2. In the Quick Find box, search for "Workflow Rules".
3. Select "Workflow Rules" from the search results.
4. Find the rule that needs to be deactivated.
5. Click the "Deactivate" button next to the rule.

It's important to note that deleting a workflow rule will delete all associated actions, including pending time-based actions. So, if the system administrator only wants to delete pending actions and not the entire rule, they should follow the steps outlined above to delete the actions from the Time-Based Workflow queue.