A user in the accounting department reports that print jobs are not printing.
A user in the software development department also cannot print to the same printer, but can print to two other printers on different print servers.
Which of the following should be the administrator's FIRST step?
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A. B. C. D.B.
The administrator's first step should be to check whether the print spooler service has started. The print spooler service is responsible for managing the print queue and sending print jobs to the printer. If the print spooler service has stopped or failed to start, it can cause print jobs to fail.
The fact that two users from different departments are having trouble printing to the same printer suggests that the problem is likely with the printer or the print server, rather than with the individual workstations. Additionally, the fact that the users can print to other printers on different print servers suggests that there is not a problem with their network connectivity or their ability to print in general.
Option A, to determine whether the server is out of virtual memory, is unlikely to be the cause of the printing issue. While it's possible that a server with insufficient memory could cause printing problems, it is less likely than a problem with the print spooler service.
Option C, to reboot the print server, is a potential solution, but it should not be the first step. Rebooting the print server would cause all connected users to lose their print jobs, and it may not solve the underlying problem. It is better to first investigate the issue and attempt to resolve it without disrupting other users.
Option D, to have the users reboot their workstations, is also unlikely to be the solution. Since multiple users are having the same issue, it is unlikely that the problem is with their individual workstations. Additionally, rebooting the workstations would not address any issues with the print spooler service or the print server.