User Unable to Save Image File: Possible Causes and Solutions | Exam SK0-004

Troubleshooting: Unable to Save Image File on Server

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Question

A user is unable to save an image file to their home directory on a server.

The server technician checks the disk space and ACL on the user's home directory and finds that the user has enough space and required access to write to the directory.

Which of the following is the MOST likely reason why the user is unable to save the file?

Answers

Explanations

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A. B. C. D.

A.

Based on the given information, we can conclude that the user has enough disk space and correct permissions to save files to their home directory on the server. Therefore, option C ("The user does not have permission to save files to the server.") is unlikely to be the correct answer.

Option D ("The hard drive containing the user's home directory is failing") is also unlikely to be the correct answer because if the hard drive is failing, it is more likely that the user would be unable to access their home directory altogether, rather than just being unable to save a file.

Option A ("The user is attempting to save a file with a prohibited file extension") is a possibility. Some organizations may have policies that prohibit users from saving files with certain extensions, such as .exe or .bat, to prevent malware or viruses from being introduced into the network.

However, based on the information given, the most likely reason for the user's inability to save the file is option B ("There are too many open files on the server"). This issue is known as "file system contention" and can occur when too many users are accessing the same file system or directory simultaneously. When this happens, the server may not be able to allocate enough resources for the user to save the file, resulting in an error message.

To resolve this issue, the server technician can try increasing the number of available file handles or increasing the amount of memory available to the file system. Additionally, the server technician can work to identify and address any performance bottlenecks on the server that may be causing the issue.