Customizing the Service Cloud Console: Boost Efficiency and Productivity

What an Administrator Can Customize for the Service Cloud Console

Whether the record opens as a primary tab or subtabThe fields displayed in the highlights panelThe objects displayed in the navigation tab.

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What can an administrator customize for the Service Cloud console?

A. Whether the record opens as a primary tab or subtab

B. The fields displayed in the highlights panel

C. The interaction log fields displayed for objects without an Activity History related list

D. Whether the SoftPhone displays in the footer or sidebar

E. The objects displayed in the navigation tab.

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A. B. C. D. E.

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