Ensuring Service Level Agreement (SLA) Compliance

C.

The role that is responsible for ensuring that the confidentiality, integrity, and availability of the services are maintained to the levels approved on the Service Level Agreement (SLA) is the Service Level Manager.

The Service Level Manager is responsible for defining, negotiating, documenting, monitoring, measuring, and reporting on the level of service that is required and delivered by the IT service provider. This includes defining and maintaining the Service Level Agreement (SLA) with the customer or business unit, as well as any Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) with other internal or external service providers.

The Service Level Manager works closely with other IT service management functions such as IT Security Manager, Configuration Manager, Change Manager, and Incident Manager to ensure that the services delivered are aligned with the business objectives, are consistent with the IT service provider's policies and procedures, and meet or exceed the expectations of the customer.

The Configuration Manager is responsible for managing the Configuration Management Database (CMDB) which contains the information about the IT infrastructure and its components. The IT Security Manager is responsible for managing the security of the IT infrastructure and applications. The Change Manager is responsible for managing changes to the IT infrastructure and applications, while ensuring that the changes are controlled and minimize risks to the IT services.

Therefore, among the given options, the Service Level Manager is the one that is specifically responsible for ensuring that the confidentiality, integrity, and availability of the services are maintained to the levels approved on the Service Level Agreement (SLA).