Identifying and Resolving Windows Update Error on Restricted User Account
Question
A manager with a restricted user account receives the following error message: Windows Update cannot currently check for updates because the service is not running.
The manager contacts the help desk to report the error.
A technician remotely connects to the user's computer and identifies the problem.
Which of the following should the technician do NEXT?
Answers
Explanations
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A. B. C. D.B.
Based on the error message, the Windows Update service is not running on the user's computer, which is preventing the manager from checking for updates. To resolve this issue, the technician should perform the following steps:
Start the Windows Update service: The technician should navigate to the Windows Services console and locate the Windows Update service. If the service is not running, the technician should start the service.
Verify the startup type: The technician should check the startup type of the Windows Update service to ensure that it is set to Automatic. This will ensure that the service starts automatically when the computer boots up.
Check for updates: Once the Windows Update service is running, the technician should check for updates to ensure that the service is functioning correctly.
Provide instructions to the user: The technician should provide instructions to the manager on how to check for updates in the future and ensure that the user's account has the necessary permissions to access the Windows Update service.
Based on the options provided, none of the actions mentioned are relevant to the issue at hand. Therefore, the technician should take additional steps to resolve the problem by starting the Windows Update service, verifying the startup type, checking for updates, and providing instructions to the user on how to access the service.
